Contact sales
Talk to us about an account.
Bring your order volume, property mix, licensing needs, and who inside the team should be able to order. We will come back with a configured catalog, a billing structure, and a start date.
Tell us about the account
Every field here maps to something we configure. Nothing is asked for a drip campaign.
Service commitments
What an account can hold us to.
These are the operating commitments behind every order. Delivery targets are configured per account and shown on the order itself rather than agreed verbally after the shoot.
| Commitment | Target | What it means | How it is measured |
|---|---|---|---|
| Appointment confirmation | Same business day | Requests received during business hours are answered with a confirmation or a scheduling question the same day. | Time from request to first response |
| Standard media delivery | Configured per account | The delivery target is set on the account and shown on the order rather than negotiated after the shoot. | Time from capture to delivery-ready collection |
| Correction turnaround | Reviewed on receipt | Correction requests are logged against the order, triaged, and returned without restarting the booking. | Time from correction request to revised asset |
| Weather-affected sessions | Rescheduled without penalty | Drone, twilight, and exterior work held for safety or light conditions is rebooked rather than charged. | Sessions rescheduled for documented conditions |
| Media retention | 180 days | Delivered collections stay retrievable for the retention window before archival rules apply. | Days a delivered collection remains available |
Targets are the operating standard for configured accounts. Weather, airspace, site access, and safety conditions can move a session; when they do, the order keeps its history and is rescheduled.